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 My computer is blocked and I am asked to pay to unlock it. What should I do ?

You are the victim of an attempt of fraud, of the "ransomware" type.
Ransomware is malware that blocks the computer of victims and claims ransom; never pay the amount claimed.

The gendarmerie or the police do not have the right to block your computer remotely.

The only solution is to clean your computer. To help you in this process and find prevention tips, I invite you to click on the following link: cybermalveillance.gouv.fr/victim/.

You can also report the facts on the dedicated website internet-signalement.gouv.fr.

However, if you have made a payment, do not touch your computer anymore; it will be necessary to consider lodging a complaint with the police service or gendarmerie territorially competent: Directory Police / Gendarmerie.
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