Bienvenue sur le Centre d'aide

Si vous ne trouvez pas votre réponse, nous vous dirigerons vers notre formulaire de contact.

0 I signed a contract with a door-to-door seller. I wish to retract but the deadline has expired. What can I do to cancel the contract?

0 This question does not apply to foreign nationals

0 Fêtes de fin d'année : comment éviter les mauvaises surprises ?

0 Grèves des transports : que se passe-t-il en cas de retard ou d'absence au travail ?

1 As part of a joint parental authority, my child goes on a school trip abroad without my consent. How can I oppose it?

0 Faux vendeurs de calendriers : comment se protéger ?

0 How to react to the heat wave and prepare for the episodes of hot weather?

0 I regularly hear my neighbor screaming, crying; I suspect her partner / mate / husband is beating her. What should I do ?

0 What is street harassment?

1 A colleague told me that the behavior of her husband / partner / cohabitant had changed recently; she is worried because he becomes aggressive and does not stop belittling her. What should I do ?

0 Travaux de rénovation énergétique : attention aux entreprises frauduleuses

0 Protection des enfants : vous pouvez contacter le défenseur des droits

0 Annuaire inversé des numéros spéciaux ou surtaxés

0 Le Service National Universel : comment ça se passe ?

10 Prise de rendez-vous en ligne ?

0 I am a victim of street harassment; what to do ?

0 I lost or found a pet, what should I do?

1 Where can I find fuel prices for petrol stations on a given route?

0 This question does not apply to foreign nationals

0 Company manager, I plan to set up random alcohol checks for my employees. Do I have the right? What are the legal provisions in this area? Where can I find breathalysers and / or alcoholic testers? Do I have to change the regulation of my company?

0 Témoin ou victime d'un problème en mer ?

0 We are in hunting season and regularly my barriers remain open. In the event of an accident caused by one of my escaped animals, I think I am responsible. What can I do ?

0 People are hunting on my land without my permission. What can I do ?

0 Owing a restaurent, the National Gendarmerie / National Police can come to my place to advise me in the areas of safety and hygiene?

1 My tenant does not pay his rent. can I file a complaint?

0 Where can I get a map of the town?

0 What are the steps to take if I buy a vehicle from an individual?

0 My neighbor's trees are over my land. What can I do ?

0 How to react if we find that people or vehicles are going around the enclosure of the company?

0 Can you give me the contact details of the wold-hunting officers, the departmental hunting / fishing federations?

0 Where can I find the contact details of animal protection associations?

0 I discovered a wild animal on my property. Who should I contact ?

0 I noticed the presence of a wild animal wandering on the public roads. To who should I refer?

1 What should I do if I got bitten by a dog or if my dog bit someone?

0 I discovered an animal with all the signs of an infectious disease (bird flu, rabies, myxomatosis, ...). What should I do ?

0 I found a pet on public roads or in my property. Who should I bring it to? If he is tattooed, how to identify him?

0 My neighbor does not respect the regulations of our block of flats. What should I do?

0 A totally veiled woman accompanies her children every day to school and takes them back home in the afternoon. Can you intervene?

0 I'm looking for someone to talk with because I am lonely.

0 Following an upsurge of incivilities, I would like to ask for more patroling on a particular sector. What should I do ?

1 Are we obliged to transmit information about our companies sometimes confidential (ex: plans and access to the buildings of the classified companies SÉVÉSO high and low threshold following requests of the GIGN, to the units of Gendarmerie)?

0 Can police forces ask for information from a company? Can they ask information without an official letter from their hierarchy or an administration?

0 A farmer put bird-scaring cannons in his field. Can these ‘’cannons’’ shoot all day?

0 I took a road with my motor vehicle and there were holes on the road. I damaged my rim and / or my tyre. What can I do?

0 I am quarelling with my landlord (rent, state of housing, bail, work that is not done, etc. ..). Who do I speak to ?

0 I have chickens and a rooster. My neighbors moan because my rooster sings in the morning. They threatened to kill my rooster. All dialogue is impossible. What can I do ? Do I have to file a complaint for the threats?

0 Every day, young people play football and their ball is constantly pounding in my wall. Can you intervene because when I ask them to stop they insult me and continue to play?

0 I am very old and I live alone. Can you go regularly in front of my house especially at night?

0 People regularly hit my door, my shutters. Day, evening and even night. What should I do, I'm afraid to go out?

1 I have to go and withdraw money from the cashpoint (or the counter) but I am old and not reassured. How should I do it ? Can you accompany me ?

0 I have seen young people doing stupid things (damage, etc ...) but I am afraid to denounce them because they could attack me. How can I report what I saw?

0 I told my teacher that a student was constantly bullying me (insults, threats, jostling, etc.). But nobody believes me. What can I do ?

0 On leaving school I saw young people of my age hitting another student while one of them was filming the scene. Do I have to denounce them? If I do that I'm afraid they're going after me,

0 School is compulsory until what age?

0 Am I risking something by comitting offenses while I am minor?

0 My son does not want to go to school. Can you intervene?

0 A customer is making a scandal in my store. He is not physically violent but verbally aggressive. He even attacks my clients. Can I drive him out by force?

0 I surprised someone who was stealing from my store. He is seen on the video. Can I extract his picture and post it in the staff room so that everyone knows it?

0 Courrier et colis : que faire en cas de problème de livraison ?

0 Violences éducatives : la « loi anti-fessée » est promulguée

0 Comment se prémunir contre la canicule ?

0 How can an elected official or a professional seize the security referent?

0 Veuve depuis peu, je m'inquiète pour ma mère, âgée, qui vit seule.

0 116006 : le numéro d'aide aux victimes

3 I wish to propose a dog to the gendarmerie.

0 I have a problem following a purchase remotely (by internet, phone) from a professional.

0 ?

Access to other resource sheets
Contact form access