Bienvenue sur le Centre d'aide

Si vous ne trouvez pas votre réponse, nous vous dirigerons vers notre formulaire de contact.

1 I regularly receive phone calls and when I pick up no one speaks. What can I do ? Do I have to call my operator?

1 I came back from shopping and I just realized that I no longer have my credit card. What should I do ?

1 My son was chatting on a social network with a so-called ‘’friend’’ and was filmed naked without knowing it. He is now threatened of being broadcasting on youtube and / or Facebook friends. What can I do ?

0 I am a victim of domestic violence. What can I do ?

0 A door-to-door seller came at my place. I am now afraid he was a crook. What can I do?

0 Bein a victim, where can I file a complaint? Do I have to go to the brigade of where I live or can I go to another unit? Can I do this online?

0 I was the victim of .. (whatever it is). Is the assistance of a lawyer at the various steps of the procedure (filing a complaint, interview (s), court, ...) mandatory, optional, ...?

0 My driving licence, certificate of registry, national identity card, passport was stolen, cqn the gendarmerie or police issue a copy?

2 My IDs were stolen Can I report it and / or file a complaint via internet (online pre-complaint online)?

1 I want to report facts I have been victim of, but I do not wish to file a complaint. How can I do it?

0 I have been a victim of an agression, what should I do ?

0 I am the victim of numerous threatening calls from my former ex-husband, ex-wife, former spouse, ex-wife. What can I do ?

0 Things were stolen in my vehicle, while it was not locked. My insurance will not reimburse me back. Is it necessary to file a complaint?

0 I have been burgled. What should I do? What are the most urgent steps to take?

1 Violences scolaires, harcèlement, provocation au suicide : quel recours pour la victime ?

1 I clicked on a link and had to call a toll phone number. Can I get a refund? Do I have to file a complaint?

1 How to file a complaint against the the persone who stole my phone? Do I have to bring an invoice, my International Mobile Equipment Identity (IMEI) number, ...?

1 I suspect the person who does the housework (housekeeper, home help) is robbing me. What can I do ?

0 I receive phone calls from merchants who say they work for ERDF, GRDF, FRANCE TELECOM. What should I do ? Do I have to answer their questions?

0 I'm harassed on Facebook. I can’t bear it anymore. Can I file a complaint ?

0 I told my teacher that a student was constantly bullying me (insults, threats, jostling, etc.). But nobody believes me. What can I do ?

0 I am victim of extorsion at school. What can I do ?

0 I am harassed at school. Who do I report ?

1 A customer gave a fake banknote to my cashier to pay for her goods. Should we return the banknote? Should we call you? If he presents another valid banknote, what should we do?

0 Regularly, youngsters stay in front of my business and annoy my customers. Can you intervene?

0 A customer brought me a broken down device and asked me to pay him back. He threatened me if I did not pay him back. What should I do ? File a complaint ?

0 I stopped after the cashier a customer who had stolen goods. He agrees to pay for what he took. Do I still have to call the police?

0 A beast is missing in my pasture. Do I have to lodge a complaint? Should I wait a bit?

Access to other resource sheets
Chat with a gendarme

Bienvenue sur le Centre d'aide

Si vous ne trouvez pas votre réponse, nous vous dirigerons vers notre formulaire de contact.

Je suis victime Articles

0 Achats à distance : que faire en cas de litige ?

0 This question does not apply to foreign nationals

1 I regularly receive phone calls and when I pick up no one speaks. What can I do ? Do I have to call my operator?

1 I came back from shopping and I just realized that I no longer have my credit card. What should I do ?

1 My son was chatting on a social network with a so-called ‘’friend’’ and was filmed naked without knowing it. He is now threatened of being broadcasting on youtube and / or Facebook friends. What can I do ?

0 I am a victim of domestic violence. What can I do ?

0 A door-to-door seller came at my place. I am now afraid he was a crook. What can I do?

0 Bein a victim, where can I file a complaint? Do I have to go to the brigade of where I live or can I go to another unit? Can I do this online?

0 I was the victim of .. (whatever it is). Is the assistance of a lawyer at the various steps of the procedure (filing a complaint, interview (s), court, ...) mandatory, optional, ...?

0 My driving licence, certificate of registry, national identity card, passport was stolen, cqn the gendarmerie or police issue a copy?

2 My IDs were stolen Can I report it and / or file a complaint via internet (online pre-complaint online)?

1 I want to report facts I have been victim of, but I do not wish to file a complaint. How can I do it?

0 I have been a victim of an agression, what should I do ?

0 I am the victim of numerous threatening calls from my former ex-husband, ex-wife, former spouse, ex-wife. What can I do ?

0 Things were stolen in my vehicle, while it was not locked. My insurance will not reimburse me back. Is it necessary to file a complaint?

0 I have been burgled. What should I do? What are the most urgent steps to take?

1 Violences scolaires, harcèlement, provocation au suicide : quel recours pour la victime ?

1 I clicked on a link and had to call a toll phone number. Can I get a refund? Do I have to file a complaint?

1 How to file a complaint against the the persone who stole my phone? Do I have to bring an invoice, my International Mobile Equipment Identity (IMEI) number, ...?

1 I suspect the person who does the housework (housekeeper, home help) is robbing me. What can I do ?

0 I receive phone calls from merchants who say they work for ERDF, GRDF, FRANCE TELECOM. What should I do ? Do I have to answer their questions?

0 I'm harassed on Facebook. I can’t bear it anymore. Can I file a complaint ?

0 I told my teacher that a student was constantly bullying me (insults, threats, jostling, etc.). But nobody believes me. What can I do ?

0 I am victim of extorsion at school. What can I do ?

0 I am harassed at school. Who do I report ?

1 A customer gave a fake banknote to my cashier to pay for her goods. Should we return the banknote? Should we call you? If he presents another valid banknote, what should we do?

0 Regularly, youngsters stay in front of my business and annoy my customers. Can you intervene?

0 A customer brought me a broken down device and asked me to pay him back. He threatened me if I did not pay him back. What should I do ? File a complaint ?

0 I stopped after the cashier a customer who had stolen goods. He agrees to pay for what he took. Do I still have to call the police?

0 A beast is missing in my pasture. Do I have to lodge a complaint? Should I wait a bit?